Skip to content
Sali Stone Concepts

FAQ

Everything you need to know

Ordering, stone types, finishes, pool coping, custom orders, delivery and visiting our showroom.

Ordering & pricing

How do I request a quote?

Add stones to your quote list and send the form, call us at 713-462-4800 or email info@salistone.com. Tell us the stone, finish, size and approximate quantity and we’ll prepare a detailed quote within one business day.

Is there a minimum order?

There is no strict minimum for residential purchases — whether you need a small patio or a full pool deck, we’re happy to help.

How long does it take to receive a quote?

For standard items we typically respond within one business day. For custom cut-to-size projects with complex specifications, allow 2 to 3 business days for an accurate, detailed quote.

What payment methods do you accept?

We accept check, wire transfer and major credit cards.

Products & stone

Where does your stone come from?

All our natural stone is sourced directly from quarries and manufacturers in Turkey, one of the world’s leading natural stone producers. Our own QC team inspects and approves every batch before it leaves Turkey.

What is the difference between travertine and limestone?

Travertine is technically a form of limestone, formed near hot springs. It has characteristic natural voids and a warmer, more varied appearance. Limestone is generally more uniform in color and texture. Both are excellent for indoor and outdoor use.

Which stone is best for outdoor use and pool areas?

Travertine is our most popular stone for pool decks and outdoor areas. It stays cool underfoot in direct sunlight, drains quickly and is slip-resistant in tumbled or brushed finishes. Our limestone and sandblasted or leathered marble also perform very well outdoors.

What is the difference between pavers and tiles?

Pavers are 3, 4 or 5 cm thick and made for outdoor areas like pool decks, patios, walkways and driveways. Tiles are 1.2 cm thick and used for interior and exterior flooring. Most of our colors are available in both.

Finishes & sizes

What surface finishes are available?

Our stone is available in eight finishes: unfilled & honed, filled & honed, brushed & chiseled, polished, filled & brushed soft edge, leather, sandblasted and tumbled.

Which finish is best for a pool deck?

We recommend tumbled, brushed & chiseled or sandblasted — all provide excellent slip resistance. Filled & honed is also popular for a cleaner look. Avoid polished stone outdoors as it becomes slippery when wet.

Which finish is best for interior flooring?

Filled & honed is the most popular for interior floors — clean, uniform and easy to maintain. Polished works beautifully on feature walls and low-traffic areas, while tumbled or brushed finishes add rustic warmth to Mediterranean-style interiors.

What is the difference between French Pattern and Roman Pattern?

Both are multi-size layouts that create elegant, non-repetitive floors. Roman Pattern uses three sizes in a classic layout; French Pattern uses four sizes for a slightly more elaborate field. Other sizes are available on request.

Pool coping

What pool coping options do you carry?

Two professional series: Eased Edge and Bullnose. Eased Edge comes in straight pieces, single or 18″ double sided. Bullnose comes in 12″ and 9″ widths with 35 radius options, including inside and outside corners, spa caps, column caps and 18″ double and three-sided pieces. We also carry remodel coping.

Which stones are available for pool coping?

Pool coping is available in travertine, limestone and marble, matched to most of our pavers and tiles for a seamless design from the pool deck to the water’s edge.

What is the most popular coping choice?

Ivory Light travertine and Platinum Gray travertine are our most popular coping choices — classic pool colors that coordinate with a wide range of pool finishes and landscaping.

Custom orders

Do you do cut-to-size custom orders?

Yes — it’s one of our core services. We can cut natural stone to any dimension for countertops, stair treads, thresholds, wall panels, architectural cladding and more.

What information do you need for a custom order?

The stone type and color, desired finish, dimensions (length × width × thickness), quantity and any edge profile such as straight, bullnose or beveled. The more detail you provide, the faster and more accurate the quote.

How long does a custom order take?

Lead times depend on the stone, quantity and current stock. We confirm the lead time with your quote.

Delivery & pickup

Do you deliver outside Houston?

Yes. We arrange freight delivery to job sites across the United States. Contact us for a freight quote based on your ZIP code and order size.

How long does delivery take?

In-stock items are typically ready within 1 to 3 business days after payment. Transit time depends on your location — we’ll confirm it with your quote. Custom orders need additional lead time.

Can I pick up my order?

Absolutely. You can pick up from our Houston location at 4315 Clark Road, Houston, TX 77040, Monday to Friday 7:00am – 4:30pm and Saturday 8:30am – 1:00pm.

How is stone packaged?

All stone is palletized, crated and strapped for safe freight transport. Fragile items and custom-cut pieces receive additional protective packaging.

Showroom & samples

Can I see the stone in person before ordering?

Yes, and we strongly recommend it. Visit our Houston showroom at 4315 Clark Road, Houston, TX 77040 to see full-size samples, compare colors and finishes and speak with our team. We’re open Monday to Friday 7:00am – 4:30pm and Saturday 8:30am – 1:00pm.

Can I take samples home?

Yes. We have samples of most stones and finishes, and we encourage you to see them in your own lighting. Samples can also be shipped anywhere in the US.

Do I need an appointment?

Walk-ins are welcome during business hours. For larger projects or detailed consultations, calling ahead ensures the right team member is available.

Do you offer design help?

Our experienced team is happy to help you choose the right stone, finish and size for your project, based on how different stones perform in different applications.

Still have a question?

Call us at 713-462-4800 or send a message — we’re happy to help.

Ready to choose? Browse the collection